Refund Policy
Our approach to refunds, so you know exactly where you stand.
Last updated · 2 September 2026
Subscriptions
You can pause or cancel your subscription at any time from your account — no notice period, no fees. Cancellations take effect from your next scheduled renewal.
If a subscription renewal has already been charged and you cancel before the order is roasted, we will refund that renewal in full.
Damaged or incorrect orders
If your order arrives damaged, or you receive the wrong coffee, contact us within 7 days of delivery with a photo and your order number. We will replace it or refund you in full — whichever you prefer.
Coffee freshness
Coffee is a perishable product and we roast to order, so we are unable to offer refunds on coffee that has been opened simply because it was not to your taste.
If a sealed bag arrives past its best-before date or clearly off, we will of course replace it.
How refunds are processed
Approved refunds are returned to your original payment method within 5–10 working days. The timing depends on your card issuer.